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Returns & Refunds


  • We can only accept DvD's for return if they are faulty; they will be replaced NOT refunded.
  • Other goods will be refunded if returned unused in the original packaging and in the case of Pet Food products within 14 days of the sell-by date unless agreed beforehand.
  • We want you to be totally satisfied with our products and services. In the unlikely event that you are not, please tell us by using the Contact Us page.

The return Address is:

  • Returns:
  • Pooch DvD
  • 120 Ravensbury Road
  • Orpington
  • Kent BR5 2NJ